1. How do I register at YourCasino?

Click on the Sign Up on the upper side menu and follow the instructions. Fill out the information carefully checking whether it is correct. As soon as your account validating you will become a proud member of YourCasino.

2. How do I contact customer support of YourCasino?

Click on the Contacts and choose your preferred way of contacting YourCasino. Alternatively, you can contact us by e-mail via [email protected]

3. How do I deposit money to YourCasino?

First, you have to be logged in to make a deposit to your YourCasino cashier. Click on the Deposit button in the top panel.  Select the desired payment method, choose an amount and follow the steps. YourCasino offers depositing with the following payment methods: Visa, MasterCard, Skrill, Neteller, Yandex.Money, Qiwi, Bank transfer and etc.

4. I have forgotten my username and/or passwo

To renew your password simply click on the Log In button and find the “I’ve forgotten my password” link. You will be able to reset your password by entering your e-mail address or phone number to receive the link.

5. A money withdrawal from YourCasino has been processed. When will I receive my money?

YourCasino tries to process withdrawal requests as quickly as possible. How quickly money will flow to your account depends on the payment method chosen, in most cases it's just a couple of minutes.

 

ACCOUNT

1. How do I register at YourCasino?

Click on the Sign Up on the upper side menu and follow the instructions. Fill out the information carefully checking whether it is correct. As soon as your account validating you will become a proud member of YourCasino.

2. Can I play if I am not 18 years old or older

It is strictly forbidden to open an account at YourCasino if you are not at least 18 years old. YourCasino takes underage gambling very seriously and takes every precaution possible to avoid prevent access to underaged individuals.

3. Where can I access my personal information?

You can access your information via the upper right menu by clicking your name – My Profile.

4. Can I have multiple accounts at YourCasino?

Unfortunately, due to numerous reasons including license requirements we are only allowed to accept one account per customer.

5. How can I find out whether I already have an account at YourCasino?

If you feel that you have been registered at YourCasino or are uncertain, please contact our customer support via the Help Centre or, alternatively emailing us at [email protected].

 

DEPOSITS & WITHDRAWALS

1. How do I deposit money to YourCasino?

First, you have to be logged in to make a deposit to your bet YourCasino cashier. Click on the Deposit button in the upper right menu, select the desired payment method, choose an amount and follow the steps. YourCasino offers depositing with the following payment methods: Visa, MasterCard, Skrill, Neteller, Yandex.Money, Qiwi,Bank transfer and etc.

2. My deposit failed. What to do?

First, make sure all the deposit information is correct. The account number, the issue date, the security number, e-mail or any other information that has to be filled out during the deposit process. Re-check whether you are on the deposit page or on the withdrawal page. Make sure there are enough funds and if the amount is smaller or equal to the limits of the payment method. There might be a problem with the payment method, most commonly – with the bank. Your payment method could be affected by limitations regarding online and/or gaming payments. Please contact the payment method issuer for more information and get back to us if the problem continues.

3. How long does it take for a deposit to arrive in the cashier of YourCasino?

All deposits except bank transfers are credited momentarily. Visa, MasterCard, Neteller, Paysafe card are credited instantly, however, bank transfers length may vary by the system. Once the bank transfer arrives at YourCasino a confirmation e-mail will be sent to your e-mail address on file.

4. Are there any fees when depositing at YourCasino?

YourCasino does not charge any fees on deposits. Deposits are free of charge at YourCasino, because we love our customers so much.

5. I made a deposit but my balance has not been updated

Don’t worry, no money deposited to YourCasino will remain lost. Please contact customer support and send us a screenshot of the missing deposit. The more information you provide, the easier it will be for us to locate your missing funds. You can contact customer support via Help desk or mailing us at [email protected].

 

BONUS

1. What is a bonus?

A bonus is a gift from YourCasino to you, the customer. Bonus meaning extra money, free spins or other awards. The most common form of bonus is first deposit bonus and free spins. First deposit bonus is a match bonus meaning that for each money unit deposited (for example, with a 100% bonus) YourCasino will match it with bonus money. What’s better, free spins are a part of this bonus exact bonus. For example, if you deposit $100, we will give you extra $100 and 100 Free Spins in the game of your choice, meaning you will have $200 to play with and 100 Free Spins for use instantly.

2. What bonuses do I get at YourCasino?

Every customer receives a first deposit bonus offer upon registration. Follow-up deposit bonuses are credited once the first deposit bonus is claimed. Besides that YourCasino offers a variety of reload bonuses, thematic bonuses and a lot more. Visit our Promotions page to see more. Remember, bonus offers are exclusively tailored to each customer therefore make sure you are logged in before you visit our Promotions page.

3. How do I get bonuses?

Bonuses get credited to your account automatically. You will receive a notification via “Messages” once a new deposit arrives in your account. You can see all of your bonuses through the “Bonuses” menu via the user panel.

 

CASINO

1. Can I try the games offered by YourCasino without depositing money?

Most games under the “Casino” section of YourCasino can be played in play money mode, meaning you don’t have to be engaging in real money play to try the games at YourCasino.

2. What happens if the game suddenly freezes and/or I lose my internet connection during play?

You will not lose any funds, winnings or free spins if there would be a problem with a game freezing, stopping, being interrupted in some form or you losing connection during play. The round in question will be played out on the servers of the game operator, meaning it does not change anything for the customer, the winnings will be added to the balance. Restart the game and you will sent back exactly where you were before.

3. The casino game does not load. What to do?

Make sure that the newest versions of Java and Flash are installed on your computer.

You can download Java here (https://www.java.com/en/)

You can download Flash here (https://get.adobe.com/ru/flashplayer/)

A casino game not opening might mean that you have lost connection with the server. Refreshing the page and logging in and out may help. Shutting down your browser and opening it up again might help the game to load. If none of the above helps please contact customer support of YourCasino.

4. How do I find a specific game?

If you want to find a specific game by typing in the name than you can do so by clicking the search icon.

 

SECURITY

1. Is my money safe at YourCasino.com?

All deposited funds are kept in a separate bank account. These funds are detached from those of the company. All information is sent over secure connections using an SSL certificate. At YourCasino we ensure high security standards and integrity.

2. I received a document request. Why?

Here at YourCasino we take customer security very seriously. To ensure safety daily security checks are performed. One of these procedures is requesting documents from customers to verify their accounts. This might happen after a deposit, before a withdrawal or in any other period of time after registration.

3. How long does it take to verify my documents?

It is our priority to verify your documents as fast as possible. Make sure that all of the documents you send are high quality so our security agents can check them. There might be a delay due to a high amount of requests.

4. How does YourCasino store my documents? Is it safe?

All documents sent YourCasino are safely stored in a secure environment. Numerous precautionary practices are in place, starting from ip checks to multi-level authorization for our security agents to access our document storage.